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Xerox Leads Global Document Management Services Market

NelsonHall report recognizes Xerox success in managed print services and document outsourcing

February 10, 2010

ROCHESTER, N.Y., Feb 11, 2010 (BUSINESS WIRE) -- Xerox Corporation leads the global document management services market, according to analyst firm NelsonHall, in its Document Management Market Forecast: 2009-2013 study.

In addition to being named the overall global leader in document management services, Xerox tops the individual lists for each major region including North America, Europe, the Middle East and Africa, Latin America and Asia Pacific.

"The global document management market is predicted to increase to more than $45 billion by 2013," said Rachael Stormonth, senior vice president, NelsonHall. "Xerox's strength in document management is a significant force in this growing market, and by revenue it is the market leader."

NelsonHall, a specialist business process outsourcing (BPO) analyst firm, tracks worldwide and regional BPO activity. The document management services study covers managed print services (MPS), inbound document services, outbound transactional services and outbound print management services.

As the world's leading enterprise for business process and document management, Xerox helps companies optimize their printing infrastructure with MPS, and streamlines their communication and business processes to grow revenue, reduce costs and operate more efficiently.

"From reducing costs to retaining customers, a well-executed document management strategy can help organizations tackle their entire list of business priorities," said Stephen Cronin, president, Xerox Global Services. "NelsonHall's recognition further validates Xerox's approach to document outsourcing -- transforming clients' technology and work processes to drive long-term growth."

Gartner, Inc. positioned Xerox in the Leaders Quadrant in the "Magic Quadrant for Managed Print Services Worldwide"( 1) for 2009, and the company was named MPS market leader in Quocirca's 2009 European MPS report. Xerox Global Services was also named the worldwide leader in Document Process Outsourcing by the Black Book of Sourcing